Language: English
Question 290 · Federal question
You bought a television in Germany. At home, you unpack the television, but it does not…
German original (as asked in the real test)
Sie haben in Deutschland einen Fernseher gekauft. Zu Hause packen Sie den Fernseher aus, doch er funktioniert nicht. Der Fernseher ist kaputt. Was können Sie machen?
- A eine Anzeige schreiben
- B den Fernseher reklamieren ✓ Correct answer
- C das Gerät ungefragt austauschen
- D die Garantie verlängern
Translation
You bought a television in Germany. At home, you unpack the television, but it does not work. The television is broken. What can you do?
- A write a complaint
- B return the television ✓ Correct answer
- C exchange the device without permission
- D extend the warranty
Explanation
A product that is broken on arrival falls under the seller's warranty (Gewährleistung), so you return it to the seller and ask for a repair, replacement, or refund. Writing a complaint alone, swapping the item yourself without asking, or extending a warranty do not fix an existing defect.
Tips
- A broken new item goes back to the seller under Gewährleistung, the statutory warranty.
- Swapping the device yourself skips the seller's role in fixing the problem.
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