Question 290 · Federal question
You bought a television in Germany. At home, you unpack the television, but it does not…
German original (as asked in the real test)
Sie haben in Deutschland einen Fernseher gekauft. Zu Hause packen Sie den Fernseher aus, doch er funktioniert nicht. Der Fernseher ist kaputt. Was können Sie machen?
- A eine Anzeige schreiben
- B den Fernseher reklamieren ✓ Correct answer
- C das Gerät ungefragt austauschen
- D die Garantie verlängern
Translation
You bought a television in Germany. At home, you unpack the television, but it does not work. The television is broken. What can you do?
- A write a complaint
- B return the television ✓ Correct answer
- C exchange the device without permission
- D extend the warranty
Explanation
In Germany, if a product is defective upon purchase, you have the right to complain to the seller and request repair, replacement, or refund under warranty/consumer protection laws. Writing a police report or unilaterally exchanging the item yourself is not the proper legal route, and extending a warranty does not solve an immediate defect.
Tips
- Look for keywords like defect, warranty, return, or seller obligations; choose the option that involves contacting the seller to assert consumer rights.
- Eliminate options that involve self-help (acting without the seller’s consent) or unrelated actions (e.g., police involvement, extending warranty instead of fixing the problem).
- Remember: In the EU/Germany, the first step is to notify the seller and use statutory warranty (Gewährleistung) for repair/replacement/refund.
Practice in the app
