Language: English
Question 276 · Federal question
What should you do if you are treated poorly by your contact person at a German authority?
German original (as asked in the real test)
Was sollten Sie tun, wenn Sie von Ihrer Ansprechpartnerin/Ihrem Ansprechpartner in einer deutschen Behörde schlecht behandelt werden?
- A Ich kann nichts tun.
- B Ich muss mir diese Behandlung gefallen lassen.
- C Ich drohe der Person.
- D Ich kann mich bei der Behördenleiterin/beim Behördenleiter beschweren. ✓ Correct answer
Translation
What should you do if you are treated poorly by your contact person at a German authority?
- A I cannot do anything.
- B I have to accept this treatment.
- C I threaten the person.
- D I can complain to the head of the authority. ✓ Correct answer
Explanation
If treated poorly by staff at a German authority, you can file a complaint with the head of that authority, using the normal channels of a rule-of-law state rather than accepting the treatment or reacting with threats.
Tips
- A complaint to the office's head is the lawful way to respond, not silence or threats.
- Look for answers that use formal channels, that is always the correct direction in these questions.
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